Wireless Home Security Reviews: Pressure Sales

Wireless Home Security Reviews: Pressure Sales


Pressure sales. Unfortunately they’re relatively
common in the home security industry. In this week’s podcast series, we’re going to
pull back the covers on some of those pressure sales tactics and find out how you can make
a more informed decision.Alright Peter I’m going to put you on the
spot. The home security industry has a bad reputation for pressure sales doesn’t it?
As well it should Greg. I’m sorry to say that but, there are a lot of companies out
there, altogether too many who are applying pressure in the sales process and they’re
doing this with a variety of tactics. It’s really unfortunate because ideally they should
be listening to the subscriber to find out how they’re going to use the system and
really what they need in terms of products and services to protect their home and family.
And instead what do they do? Well there are a couple of really classics. One of them is
the kit where the company will provide a very basic system. It just so happens that when
you go to increase this basic kit to what you really need for you home, it get extremely
expensive. Another is time pressure. For instance, you
need to buy right now while we’re on the phone or while I’m at your back door. This
is a one-time only offer. It’s just for me? Yes, it’s just for you otherwise sorry;
I’m going to your neighbor. How can consumers protect themselves when
you get that call or that person is at your door saying this is a one-time only offer
just for you, what should you say? You should say I need time to research this. I need to
go online, and check out your company, possibly read the contract and I want to make sure
that what I’m getting is really what I need. You’ve told me in the past too that they’ll
go so far to alienate or insult the consumer right? Yeah this is really remarkable. We’ve
had some of our customers tell us that in conversations with some of these other companies,
when someone one says Gee I’d like some more time perhaps read some reviews, talk
to my wife, they’ve had someone say to them, “Gee Do you have to talk to your wife about
everything.” It’s hard to believe. It’s unreal and I guess the real shame is that
sometimes that works. Unfortunately it does. What else, what are some of the other tactics
they’ll throw at you? Well one of the classics is the folks that will come to your back door
and we call these folks the door knockers. They’re all over the United States and believe
it or not, in some jurisdictions they’re so aggressive that the jurisdictions of past
ordinances say that you can’t come in our town. Let me tell you what they do. They’ll
come to your door and say, “You know Greg you have a beautiful house. It’s so beautiful
that you could help us market our product. We’d love to put one of our yard signs in
your yard. We’ll give you a free alarm system. All you have to do is sign this contract and
that’s it. That’s the catch? That is the catch because you are committed to paying
usually over stated rates for services that are less than you should be getting.
How do they get away with this stuff? They’re young and people want to help them out and
they’re very aggressive. What can a consumer do to protect themselves in that one if the
door knocker comes to your door? I assume you can ask for more time or something? Absolutely,
always ask for more time. Now the Federal Trade commission allows you 3 days, but we
tell people that you should ask for at least 30 days to really evaluate a system and make
sure that it’s going to work and you absolutely need time to go online and look at the reviews
because that can tell you quite a bit about these companies. Right I‘m guessing the
ones who pressure you don’t want you going online and reading reviews. They don’t because
there is usually a long list of things about them. Right and for a good reason it sounds
like. Yes. Alright this has been great information. No one should feel pressured to buy a home
security company quickly. Thanks Peter for your time this week. Thank you. Thank you
for watching the FrontPoint Podcast Series. We’ll see you next time.

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