Making Sure the Family is Safe and Secure – Vivint Customer Story

Making Sure the Family is Safe and Secure – Vivint Customer Story


My name is Mark Sperling. I have a wife Sandy. We’ve been married 32 years. And we live here in Crown Point, Indiana. We’ve got four kids. They’re wonderful children. They’re very loving. It’s funny, when they were little the babysitters used to thank us for allowing them to babysit our children. And I just thought, seriously? Well, we were with a different company and came across Vivint and I had the rep come over and signed up and have been happy ever since. We ended up having a fire in the house, which was pretty shocking. Our dehumidifier sparked and went up in flames and all the alarms went off in the house. So I said to Mark, “Can you go check that out?” Vivint called right away. As soon as the alarm went off I got a phone call from a representative. She said, “Do you want us to call the fire department?” I said, “No. I’m calling the fire department.” But then she called back to make sure the fire department had responded. So the fire was somewhere around five o’clock. And just after six, our daughter Meredith and her husband Brandon showed up and I’m like, “What are you guys doing?” She said, well, we got a call from your alarm system that there was a fire and we needed to make sure you guys were OK. And I’m going, really? Wow, that’s cool! The Vivint person then called back again to make sure we were OK. So three times–that’s a winner. It’s nice to know. They talk about peace of
mind, that there is somebody and there’s a system and that everything, God forbid, you would need that to work–everything works perfectly. What I was very impressed with is that when they came back after the fire to reinstall the tech was really interested in what he could do more to add to the safety and security of the family. The best thing about the system is somebody else watches it. So there’s always somebody monitoring when I’m not paying any attention to it. The peace of mind that comes from knowing that you’ve got a system that is dependable and you can count on, and they go over and above what your expectations would have been The level of service that we got just
seemed exceptional.

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