How To Set Up Fraud Protect With Shopify Payments || Shopify Help Center 2019

How To Set Up Fraud Protect With Shopify Payments || Shopify Help Center 2019

If you’ve ever experienced a fraudulent chargeback
on your store, then you know how frustrating it can be. This video covers one way you can help protect
your business from fraudulent chargebacks. First, what is a fraudulent chargeback? A chargeback is the return of funds from your
store to a customer. Chargebacks happen when a customer disputes
a credit card charge. The bank that issued your customer’s credit
card can take the purchase amount from you and refund it to the credit card holder. When the chargeback is requested for a fraud-related
reason, this is called a chargeback due to fraud or a fraudulent chargeback. For example, a customer may request a fraudulent
chargeback if their credit card was stolen and used to place an order through your store
without their permission. If your store accepts credit cards, then you
will likely need to deal with chargebacks. If a chargeback isn’t resolved, then you might
lose the product, the purchase amount, and pay a chargeback fee. See the link in the description to learn more
about chargebacks. Shopify’s fraud analysis appears on each
order placed through your online store and can help you make informed choices about the
risk of fraudulent chargebacks. For an added layer of protection, eligible
businesses can also activate Fraud Protect for Shopify Payments. Fraud Protect for Shopify Payments literally
protects you against fraudulent chargebacks. This makes it easier for you to confidently
fulfill orders. After Fraud Protect is activated, online orders
processed through Shopify Payments are automatically analyzed and labelled as “protected”, or “not
protected”. You pay a small fee on each protected order,
and Shopify guarantees the payment. You don’t have to do anything if there’s
a fraudulent chargeback on a protected order – Shopify automatically reimburses you the
full chargeback amount and you don’t have to deal with the chargeback dispute. Only businesses that meet certain criteria
are eligible for Fraud Protect. For example, your business must be based in
the United States and must use Shopify Payments. If you see a Fraud Protect for Shopify Payments
section on the Payment providers page in your settings, then you are eligible for Fraud
Protect. To activate Fraud Protect, log in to your
Shopify admin as the account owner and click Settings. Click Payment providers. On the new page, scroll to Fraud Protect for
Shopify Payments. If you don’t see this section, then your
store isn’t eligible for Fraud Protect. If your business does become eligible for
Fraud Protect in the future, you will see a notification in your store admin. If you do see this section, then click Set
up Fraud Protect. Read the terms of service, including the fee
that you’ll pay on each protected order. If you want to continue, click Accept Terms. Next, choose how you want to capture payments
for orders that aren’t covered by Fraud Protect. Fraud Protect covers nearly all of your orders
paid with a credit card through Shopify Payments. For orders that are not protected, it’s
recommended that you review the order and capture payment manually if you decide to
fulfill the order. Choose Manually capture payment after reviewing
for this option. Otherwise, if you select Automatically capture
payment, any orders that are not protected with Fraud Protect still captures payment
without the opportunity to review the order and Fraud Analysis. Choose which option you prefer and click Activate
Fraud Protect. Click Done to close the window. After Fraud Protect is activated, any new,
eligible orders are protected. You can change the settings for payment capture
or deactivate Fraud Protect at any time. Open the Payment providers page, and scroll
to Fraud Protect for Shopify Payments. From here, make any changes to how you’d
like to capture payments, and click Save. To deactivate, click Deactivate Fraud Protect
and read through the information provided. Click Confirm Deactivation. Select a reason why you’ve removed the feature
and click Submit. All protected orders placed while Fraud Protect
was active continue to be protected even after you deactivate Fraud Protect. Subscribe now to watch the next video about
fulfilling orders using Fraud Protect. If you still have questions, comment below
or contact the Shopify support team directly.

9 Replies to “How To Set Up Fraud Protect With Shopify Payments || Shopify Help Center 2019”

  1. Hey please I am wondering if shopify payments can be used with payoneer global bank services ? URGENT QUESTION thank yo u

  2. How does this work with Oberlo? I also have the Ali Orders app that suppose to make fulfilling orders easier. My assumption is that with Fraud Protect i'll accept or deny orders coming through my shopify store when the customer is using paypal & shopify payments- depending on if they seem fraudulent. Then i'll sink/update my Ali Orders app with Oberlo to fulfill the orders.

  3. Any idea when Fraud Protect will be offered in The Netherlands? I do already have Shopify Payments (itโ€™s awesome!).


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  6. If merchant's bank is 3D Secured there's no any way the issuerbank can file for fraud chargeback. It's against the policies of cards provider as far as i know.

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