How To Fulfill Orders Using Fraud Protect || Shopify Help Center 2019

How To Fulfill Orders Using Fraud Protect || Shopify Help Center 2019


If you have Fraud Protect for Shopify Payments
activated for your store, then fulfilling orders confidently just got easier. This video covers how to quickly find and
fulfill protected orders. Before starting, you must have Fraud Protect
active on your store. See the video linked in the description for
an overview of what Fraud Protect is, and how to set it up. Checking the protection status of an order
before you fulfill it helps you decide if you want to ship the order or cancel it. For example, you may choose to cancel an order
if it isn’t protected by Fraud Protect. With Fraud Protect, there are three ways to
view the protection status of your orders. You can view the protection status from your
home page, from the orders section, or by viewing a specific order. Your Home page is the fastest way to see a
summary of your orders. To view your orders, log in to your Shopify
admin to automatically see your home page. If you have protected orders, you see a notification
telling you there are protected orders to fulfill. Click the order notification to go to the
Orders page. Here you see a list of unfulfilled, protected
orders. If you have orders that aren’t covered by
Fraud Protect, you see a notification on your Home page. Click the orders to review notification to
see these orders. Here you see a list of unfulfilled, unprotected
orders. You can also use the filter function on the
Orders page to view the protection status of your orders. Click Orders. Next to the search bar at the top of the page,
click Filter, then Select a filter. Select the Protection status filter. Under Protection status, select a value for
the type of orders you’d like to see: either protected or not protected. Then click Add filter. In this example, you see orders that aren’t
protected. You can also combine the protection status
filter with other filters to create custom searches. For example, you can add an additional filter
for fulfillment status, unfulfilled. Now you see all orders that are unfulfilled
and aren’t protected. The final way to review your orders’ protection
status is to view an individual order page. Individual order pages provide detailed information
about the level of risk associated with the order. To view the protection status of an order,
click Orders and open the order you’d like to review. Scroll down to the Fraud Protect card on the
right-hand side to see the order’s protection status. The order can be protected, not protected,
pending, or not eligible. When an order is protected, the card reads
“this order is protected from fraud”. You can quickly fulfill all protected orders
knowing that, if you get a fraudulent chargeback, Shopify reimburses the funds to your account
and handles the chargeback process for you. When an order is not protected, the Fraud
Protect card reads “This order can’t be protected because its level of risk is too
high”. Carefully review this order, and either cancel
it or fulfill it at your own risk. If there’s a fraudulent chargeback on this
order, then you are not reimbursed for the cost. You can find out why the order is not protected
by reading the card and clicking View Full Analysis. After an order is placed on your store, you
typically know immediately whether it’s protected or not. However, in rare cases it may take up to a
minute or two before an order is analyzed for fraud risk. In this case, the card reads “This order’s
fraud protection status is pending”. Risk hasn’t been analyzed for this order yet
so you should wait to fulfill the order until the Fraud Protect analysis is done. Try refreshing the page to update the status. When an order isn’t eligible for Fraud Protect,
there is no Fraud Protect card. Instead, you see a Fraud analysis card telling
you that the order isn’t eligible for Fraud Protect. Read the card and click View Full Analysis
to learn whether the risk is low, medium, or high. Orders that aren’t eligible for Fraud Protect
include orders placed through POS or PayPal. If you fulfill an order that’s not eligible
for Fraud Protect, and the order receives a fraudulent chargeback, you are not reimbursed
for the chargeback amount. For more videos about growing your business,
subscribe now! If you still have questions, comment below
or contact the Shopify support team directly.

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