When it comes to security systems, we
live in a little city of 30,000 people. Who really needs a system? We never really thought about the carbon monoxide. We were thinking more security. I woke up to an intruder in my house. It was pretty alarming. I’m a widow. I screamed, “Who are you? What are you doing in here?” And his response was, “It’s just me, grandma.” And that was very frightening. One of your agents, I believe Nichole, got ahold of me, and we talked through the system. One aspect of the Vivint system that I was very pleased with was the dispatch feature where EMS, police, could be brought at a
moment’s notice. The reason is, as a diabetic, my wife could not trust that I would be OK if I was alone. So Austin showed up at our door and sold us a system, helped get it installed. And within a few months later we actually
had the CO scare. The intruder came again. Ten days later. This time the intruder is crawling on the floor towards me. At that point, my cell phone rang. And then, of course, when I answered the phone then she said get out of your house. Without Vivint, all other fail-safes, they kind of failed us. Kenny called me. Within an hour, the installation guy came. He says, “I don’t know who you are ma’am, but I was told this needs to be done
today.” So I went down to paint at about one o’clock in the afternoon and I just got absorbed so much in it that I lost track of time. And when I did look down at my watch and saw it was six o’clock and I felt that insulin shock coming on, that’s when I knew I was in trouble. As I got up from the chair, I then was weak in the legs and stumbled and fell and crawled up the
steps. And then set off the system. And I was thankful to hear that voice. Before a minute passed, the EMS people pulled into the driveway. At the time that my cell phone rang, the lady at the other end had said that she
had already phoned emergency responders. So they were on their way before we actually woke up. At that point you realize we’re actually thankful we did get it. It did its job. You never know if they’re gonna do their job. You don’t really ever want to find out, but they did what they said they were going to do. That meant a lot. So the third time when he came, the [doorbell camera] goes back and catches a few of the seconds before the alarm goes off. We get a picture of him running out of the house, getting in his truck, and driving away. They put the footage on the Mapleton Police web page. They were able to make an arrest that day. You literally saved our lives. Thank you, Vivint. We want to thank you. I’d like to thank you.