Hidden camera investigation: Nursing home abuse, violence (Marketplace)

Hidden camera investigation: Nursing home abuse, violence (Marketplace)

Announcer:The following
[ ♪♪ ] David:A special year-long
Marketplace investigation.
inside nursing homes.
David:Families search
for the truth.
Woman:My poor mother.David:Has long-term care
reached the crisis point?
Oh! We’re way past that. I think we’ve been
in crisis for years. If this happened
in a daycare, that daycare would be
shut down in five minutes. David:How to
fight for better care
on your Marketplace.One of these men
will soon be dead.
A violent attack inside
a nursing home against
84-year-old Meyer Sadoway.It’s caught on security video.Video the home, Baycrest, kept
hidden from Meyer’s family.
It’s shocking.
It’s a horror movie. David:Diane Miles and Frances
Sadoway are his sisters.
You had a phone call? I got a phone call. David:
And what did they say?
That Meyer
had two falls. David:It would take
months after the attack,
after Meyer’s death,
for his sisters to see
the video and learn the truth.I started
crying hysterically.
And I thought,
I can’t believe it. They said they can
explain everything. -That’s right.
-They’ll explain it. So I said there’s
nothing to explain, it’s very clear what happened
between Meyer and this resident,how Meyer ended up dead.David:What happened to Meyer
is not isolated in Ontario.
It’s why we’re heading
inside nursing homes.
Because violence
is on the rise.
Resident assaults have
doubled in just six years,
from four a day to
now almost nine.
Woman:This is the lounge.David:A shocking increase
and we want to know why
so we’re visiting homes
with some of the highest
reported rates of
abuse and neglect.
David:We arrive in
time to rescue this woman.
I’m going to
give her trouble. David: Her wheelchair
hooked on a flower pot. Hi, guys. David: It’s -18 and
that woman, that resident of a long-term care facility,
is stuck outside. Oh, my God. David:Miranda Ferrier
worked in long-term care
for seven years.We have no idea
how long she was out there before we found her. There’s no excuse for that. David:Now she
runs an association
for 31,000 personal
support workers.
Did you see
how they jumped up? When you guys went in there
and said there’s someone outside who needs help? Oh, oops. David: Oops can
go bad when it’s -18. Oops can go bad very quickly. David:At a different
nursing home
in London, Ontario,
we overhear workers
warn that care is suffering.David:No time
for proper baths.
We don’t have time in the
day to wash them properly. David: How often does that
happen in the long-term– ? Every single day. And no, I’m not kidding. Every single day. Because they
don’t have the time. David:And why don’t
they have the time?
Because there’s not
enough people on the floor, there’s not enough
PSWs on the floor. David:No time to
check on residents.
David:Incredibly, these care
givers aren’t just griping.
They’re complaining to a
visiting government inspector.
David:But the inspector
says she’s powerless.
David:And that is legal
because no province has set
a minimum ratio of care givers
to residents, the way there is
for other vulnerable
populations like daycares.
Which I don’t
think is very fair. These people built the
society we live in today. And now they need
us more than ever. And we’re failing them. We are failing them
in a big, big way. David:Miranda says
understaffing is a clear factor
in rising abuse and neglect.When we’re talking about
putting more care into the system we need to talk
about more scrubs on the floor. How many staff do you have? We need to talk ratios. I truly believe that is
the answer to so many of our problems. David:Problems documented
in thousands of government
inspection reports.A resident dragging another
resident who was screaming.
Residents who punch,
kick, and scratch.
And one who died after
being struck by another
elderly resident.Woman: They have the
three meal services and then the snack carts
in between. David:Back on hidden camera,
we want to hear what homes are
telling families about
staffing on official tours.
In my experience when people
have gone into long term care facilities, and they ask,
“What is the minimum ratio?” they say, “1 to 8.” But that’s not the truth. David:The real story?Not one province
has set a minimum.
-David: There’s no rule.
-No, there’s no rule. -David: No law.
-No law. -David: No requirement.
-Nope. David:But we’re hearing
a different story from some
care home administrators.David:That isn’t true.There is no allotment.No minimums.But we hear it again...and there’s times that we
exceed the minimum requirement. David: So what gives? Well, I mean, what are
they going to say to a family that’s coming in on a tour? Think about that. -They’re there to sell.
-David: Well, don’t lie. Well, but they’re
there to sell. There is no ministry standard. David: Do you think the
current staffing levels in Ontario long-term
care are sufficient? Absolutely not. David:Lawyer and elder
advocate Jane Meadus says
nursing homes aren’t staffed to
deal with the changing profile
of the average resident.We have a much older and
sicker and frailer population, so you’re getting more
people who are acting out and have these behaviours. David: Is there a direct
line for you between the higher number of abuse incidents
and people with dementia? Absolutely, I think that
that’s a huge number of the people that are acting out
and having these behaviours. David:Homes used to
manage aggression with drugs.
Many residents with
dementia were given
powerful anti-psychotics.About a quarter of
all residents are given anti-psychotic drugs, and they
may not all really need them. She couldn’t walk and a
lot of times she couldn’t talk. What we are now doing is
drugging our senior population into submission. David:There was
push back and anti-psychotic
use dropped by a third.Seems like good news.But what happened?We hired statisticians
to dig deep in the data,
and they confirm that as
anti-psychotic drug use went down, abuse in
nursing homes has gone up. Doesn’t necessarily
mean one caused the other, but without extra staff to deal
with the aggressive behaviour,reducing drug use may have
had unintended consequences.
People like Meyer
face that violence.
He tried to block a larger man,
a wanderer with dementia,
from entering his room
and was attacked.
When staff do react,
they lead the aggressor away,
but there’s no one
to help Meyer.
He struggles…and falls, trying to escape.His hip is broken that night.He dies four days
after the attack.
-Meyer must have been afraid.And he was trying to
move himself to get up, and he was having
difficulty getting up and they just walked away. David:It’s been five years
since Diane and Frances
lost their brother.Frances:He enjoyed the fresh
air and seeing other people
and moving around.David: There was no autopsy,
but his family connects
the violence to his
unexpected death.
We were told it’s going to
be specially-trained staff who have special training for
these– for the behaviours of these residents. David:We asked
Baycrest to explain.
They won’t talk about what
happened to Meyer Sadoway,
but do tell us no amount of
care planning or staffing
can prevent all altercations.Miranda Ferrier is
stunned by Meyer’s death.
But not surprised.That kind of thing
is happening more, -a lot more.
-All the time. All the time.
ALL the time. We need more
accountability and oversight. That’s what we need. David:The shocking video.I literally collapsed.I observed my grandfather
being physically punched
in the face 11 times. David: What is your
government doing to try to stop and reduce violence
in long-term care homes? Well, I do believe that we’ve
made important improvements. [ ♪♪ ] David:Crying out for
care on your Marketplace.
[ ♪♪ ] David:The video is shocking.An elderly resident of a
care home being punched
by the very person
meant to look after him.
I literally collapsed. It was the most gut-wrenching
thing I have ever gone through in my entire life.My grandfather was
my hero growing up.
His background is in
law enforcement and so
he was very stern,
he was a disciplinarian.
He was a source of comfort,
stability for our family. David:For five years,
Daniel Nessrallah has
watched George Karam’s
slow slide into dementia.
It is one of the most
difficult decisions and experiences you could
ever undertake as a family. You have a loved one, you want
to provide the comfort and care for them as best as possible. David:But Daniel worried
there was harm instead of care
at Ottawa’s Garry J. Armstrong
long-term care home.
David:What prompted you
to put a camera
in your grandfather’s room?After a series of incidents
where my grandfather suffered numerous cuts, bruises,
and lesions to his head, his arms, his person. David:The camera is
visible to anyone in the room.
If something like that can
happen with a camera in the room that’s known to
staff, what else are we missing in places where there
aren’t cameras? It’s really scary to think. David:Miranda Ferrier
worked as a PSW,
a personal support worker, and
now represents Ontario’s PSWs.
What I always say to
people is imagine being that resident in that bed. You’re confused, you’re elderly,
you don’t know what’s going on. And there’s this person
that’s jerking you around to do your care. Wouldn’t you fight as well? If he’s so combative what
you do is you cover him, you make sure he’s safe,
his dignity is intact, and you leave the room. David:The worker
on the video was fired,
charged and pled
guilty to assault.
Our year-long analysis
shows this wasn’t isolated.
Reported incidents inside
Ontario homes between staff
and residents went from
about 900 in 2011 up to
almost 2200 in 2016.A jump of almost
150 per cent.
And abuse can take many forms.David:On hidden camera,
we hear stories of neglect.
David:This resident has asked
us to hide her identity because
she’s worried staff will
punish her for speaking out.
Daniel:These aren’t
isolated incidents,
it’s systemic,
it’s widespread,
and yes, as the population
continues to age,
as the baby boomers are going
to be entering long-term care
in droves in the next 20 years,
this is the foremost concern for Canadian society right now. David:Daniel is a lawyer
and in the wake of his own
grandfather’s abuse,
he’s become an advocate
for elderly residents in care.This is mom when she
worked at the Chateau Laurier. This is her in the back. She was a–
what was a switchboard operator back then. David:People like
Diana Pepin’s mother.
Diana:Mom is now
turned 86 years old.
Had she not had a head trauma,
she’d be doing 5k a day, power walking. David:She now lives in
another city-run Ottawa home.
Diana:She gave everything
she had, worked so hard,
and should have had a
really nice end to her life.
a car accident
leaves her with
permanent injuries.
Diana:2014, my father found
it became too difficult.
I never wanted her… Sorry. I never wanted her to
go to long-term care. David:It’s an
emotional decision.
Hi, mommy. Hi. David:Made worse for
Diana, a registered nurse.
Diana:Well, the first thing
that I picked on was
infection control.I see that what I would
consider to be infection control was non-existent. Today’s not a very
comfortable day, is it? David:She tells management
about her concerns and the home
takes action, telling
her she’s not welcome.
I can be in the home
from 8 a.m. to 8 p.m. My restriction is
I can’t be in the room when they’re providing
care for my mother. That’s it. Now you’re all straighter.
Okay. David:So Diana
installs security cameras
in her mother’s room.Diana:This is the PSWwho has taken care
of mom for several years.
She’s having an
interaction with my father.
She’s showing how well
she dresses mom, she colour coordinates for her. David: It sounds caring. Very nice. The socks are
matching the nightgown. It sounds good. And you think, this is
a nice relationship. David:But when her
father leaves the room,
so do the nice words.My poor mother. Yeah. David:I don’t imagine
this has been an easy road
by any stretch.Well, it makes
you not trust people. You know what? It just makes you not trust
your own judgement sometimes, when you think that
people are okay. And then you find out
that you could be so duped. David:The PSW
in the video was fired,
along with two bystanders.The city of Ottawa saysit has a zero tolerance
policy for abuse
and has been working
on an improvement plan.
These are people who
really are the most vulnerable. They’re more vulnerable in
many cases than children, because if this
happened in a daycare, that daycare would be
shut down in five minutes. David:In Ontario alone,
homes have reported about
21,000 incidents of
abuse over six years.
We share some
of those cases
with elder advocate
Jane Meadus.
We found a PSW,
a personal support worker, returning to work after
an allegation of abuse without any further training. Another incident of
resident-to-resident sexual abuse. And then finally,
resident-to-resident abuse that took place while
the staff were asleep. Are these isolated or
do you hear about things like that all the time? I hear about these
things all the time. There’s nothing worse
than getting a call from a family member telling
you about how they walked into a room and found their
family member being assaulted. Or discovering that their
mother was sexually assaulted. We have people crying
on the phone every day. David: And these
are incidents under which they’ve caught it. That’s correct. David:And they’re
not always caught.
I would say that
many of them aren’t. David:The man on the
floor died four days later.
What do you say to a family
whose loved ones are facing violence, abuse and neglect? [ ♪♪ ] David:Fighting for better
care on your Marketplace.
[ ♪♪ ] David:We’re inside
Ontario nursing homes,
investigating why abuse
rates are sky rocketing.
When do we say long-term care
has reached a crisis point? Oh.
We’re way past that. I think we’ve been
in crisis for years. And finally people
are starting to see it. David:We take that
message to Ontario’s
Minister of Health
and Long-term Care. -I’m David.
-Hi, David. David: Thanks very
much for doing this. Hi, it’s Eric. David:We tell
Eric Hoskins about
the dramatic rise we found in
resident-on-resident violence.
As the minister responsible,
are you content that we’ve gone from four incidents
a day in long-term care homes up to nine in just six years? Of course not. Of course not. We’re talking about some of
the most vulnerable people in our society. I won’t stop, I won’t rest until
those numbers diminish and go to zero. It’s my responsibility
as Minister. David:So we show
him what happened to
84-year-old Meyer Sadoway.Wow… David:The man on the floor
died four days later.
I’m very sorry to hear that. That’s very–
of course, it’s very painful
to watch. David: What do you say to
a family who has experienced something like that when there
are an increasing number of families whose loved
ones are facing violence, abuse, and neglect? Well, first of all,
I’d say that I’m very sorry to that family. No family should have to
witness or experience that let alone the tragic result. But what I will say is that
I take these incidents very, very seriously. David:Ontario is
promising more direct
care hours in nursing homes.But many front line workers
say without a minimum number
of staff, homes
won’t improve.
This is one of your inspectors
saying we’re fighting for that. One of the people who reports
to you through your ministry is saying we’re
fighting to have a ratio. So we are addressing
the staffing issue, as I mentioned. We’re adding 15 million more
hours across the province, and also we’re doing many
important things with our– David: Even though
some of those PSWs say more hours are great,
but without more staff, it’s kind of meaningless? Well, more hours
translates into more staff. David: There’s
no legal floor, there’s no minimum
number or ratio. But there’s a
legal requirement that that staffing ratio,
that staffing plan has to reflect the nature of
the residents that live there. David: You believe that’s
the solution to all of this? Well, I think it’s
part of the solution. David:As the government
searches for a solution,
how do you ensure you’re
choosing a good home
for an aging loved one?You need to do your
homework before you go in. Speak to people who
have family members there. Do the tour. You need to go in
at the morning, at night and evening. Make sure that they
are getting the care, that it’s not only doing sort of
the normal visiting hours after work. David:And from
those who are there.
What do other people who have
vulnerable family members in long-term care homes
need to be thinking about? Everybody has to
start being an advocate. It’s time to stop being afraid. [ ♪♪ ] Asha: You first saw
him on Dragon’s Den. I developed a technology to
help people’s backs get better. Asha:Promoting a product
that blew them away.
That was unbelievable. You get caught up in
the moment of the deal. Asha:We put his
magic clips to the test.
I’m not really
feeling a whole lot. Some people say you’re
a snake oil salesman. Well, everybody
has an opinion. Asha:On your
next Marketplace.
[ ♪♪ ]

100 Replies to “Hidden camera investigation: Nursing home abuse, violence (Marketplace)”

  1. And you know what this is ridiculous because if they had the right amount of staff more people would be caregivers and lots of people want to be caregivers

  2. I thank GOD I am a Filipino, where elderlies are treated with tender loving care by their children or relatives no matter how old and sick they are…

  3. I grew up in a family where you house and take care of the elderly. Be there for them, till the end.
    As they were there for you.

  4. This k things like this make me want to not live past 60-65. I’ve felt this way & I watched my grandma go thru this w Alzheimer’s & I honestly don’t want to live this long. What is the point?😞& no I would never ever put my parents in a home they can be here w family who love them.

  5. THESE SINNERS SHOULD BURN IN HELL FOR THERE CRIMES πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯πŸ”₯

  6. after all of my parents have done for me, the LEAST i could do would be to take care of them when they can no longer do it themselves. i’m only 14 yeah, but my mom and dad have gone to great lengths to take care of me, help me, and keep me happy and healthy, and it would be absolutely selfish of me to not give them the same back.

  7. I cant believe they blame it on lack of staff and having to work more hours, theres no excuse on mistreating others, jail them

  8. If you think you're getting underpaid then why you working there especially if you dont have the heart to take care of these people. Just leave and find yourself somewhere else

  9. If they do this to the ones with cameras in their rooms imagine what they do to the ones without. This infuriates me!!

  10. I stopped workin at nursing homes, because they were all understaffed and I had no time to properly care for them, I would have 40 residents to myself

  11. My grandpa was at a β€œrehab” facility last year and holy cannoli. Those people aren’t getting rehabilitated, they’re dying! My mom had to call three times just so my grandpa got his medicine that the doctor said he had to have! He was there for about 8 days and I believe it was the fifth day before anyone came in to do therapy, and it was only once! The place has bad reviews too, lots of people said their loved ones died there because of neglect and just poor overall care.

  12. it’s crazy how people just put the blame on nurses and aides and never blames the government for not regulating the amount of patients an aide can have per shift. y’all know damn well our elderly are not that docile most especially when they have dementia or any mental disease. most of them are very very aggressive and most of the abuse happens between residents to residents due to the fact that the easily get triggered. it’s really hard taking care of three residents with dementia at the same time having others bed bonded that you have to turn every 2 hrs. you can be stopping one fight this way once you turn around another one starts or there’s another one packing to leave that you have to watch so she/he doesn’t escape .Nurses become punching bags,they suffer physical and mental abuse almost everyday they go to work and there’s hardly anyone to back them. families don’t encourage but rather bring them down but will never opt to take their parents home. They’re bad seeds in nursing but the patient to nurse ratio in LTC needs to be regulated

  13. I worked in a long term care for memory. There was only 2 of us on the floor with 30+ elderly people. I would work 24 to 72 hours straight. Ratios are always down. No one wants to do this type of job because it is super hard, but when you do it because you love it, it makes it worth wile. Little pay, long hours, emotionally exhausting and I feel so bad for the people living there. It isn’t cheap to live in long term care. This is just horrible.
    Most of the people had zero training. I was a CNA and in nursing school but I can say one other person was trained. (Not talking about the RNs who do medicine)

  14. That's why we Asian Pakistanis look after our parents, our grand parents and our great grandparents till they are alive and there is no concept of nursing home in pakistan… we start looking after the more as they getting more older.

  15. duh…there are no laws on patient to caregiver ratio..companies make money by keeping homes understaffed..in US. I othe places, is still a hard job to do that nobdy wants to

  16. I would sooner end my life than end up like the grandfather former officer. I can easily believe he would have felt the same in earlier years.

  17. elder people are staying in this places mostly because their kids or relatives dont have time or money to take care if them . then how can you expect something different from anunder staffed place where staff is working without having time to eat or to go to toilet .they are working hard , so increase the pay that more people are willing to do this task .

  18. If your not compassionate about caregiving to residents then you need to change careers. How do you live with yourself to physically and or verbally abuse someone who worked all their life and now they can no longer take care of themself. I’ve worked in caregiving and it was so much fun interacting, bathing feeding and changing the patient. Baby Boomers will be filling the homes and Baby Boomer families will be installing the cameras.

  19. 16:16 the situation sounds like cioccolata from jjba part 5 doing the same thing to elders, and I thought that concept was supposed to be fiction…

  20. Take care of your own parents jeeez these suit-and-tie and jewelry-filled people giving their parents to daycares is just WRONG!!! Have them in your homes or hire private careproviders!!!

  21. My grandpa wasn't in a Nursing home he was more like in a Apartment building for elderly people after he moved out of my house.

  22. As someone who worked in a private nursing home I can tell you it’s the staff. Too many nursing homes let one CNA To 25 dependent people. Imagine dealing with immobile people, behavior issue, and machine to make the day go to one person. STAFF YOUR FACILITY TO AVOID BURNOUT. in my place people stay because there is enough staff and go figure. No Abuse!

  23. This click bait, sad story, gives many very well meaning places a difficult place to be in. 5 years in and I can actually see the lawsuit in a family member's eyes. It's sad that this stuff happens, but even sadder that there are no protections against nursing homes getting sued in suits like a "strained neck" type of lawsuit. Not saying this wasn't wrong, but to assume that every nursing home is wrong? The stress on nursing homes is real. And I agree, more staff is best. The GOVERNMENT regulation, isn't enough.

  24. Nursing homes are getting higher acuity and it's hard to deal with. The regulation does not allow the amount of staff necessary to deal with it. The reduction of antipsychotic drug use is being pressured upon nursing homes, but it is futile. Behavior is behavior. No amount of oversight or reduction will help. Abuse is wrong in these situations, but realistic expectations is also something to be aware of. Abuse, physical, mental, emotional, all wrong. Drugs are awful, but if you can't keep a person safe off of drugs, when they are a risk to others, then just let it go. Chemical restraints may be necessary.

  25. I think the workers shoild be charged and in prison and whoever is the shift supervisor should go to prison and the head of the center knows this is going should be in prison

  26. White people throw away their elderly. And angry oppressed black people care for them for pennies. Bad combination πŸ₯Ί

  27. profits over people. cut staff and underpay them so execs can take home some extra cash at the end of the year. then blame the overworked staff for acting out in toxic work environments – in this economy, you can always fire and hire more. isn't capitalism just lovely.

  28. Mom works in a nursing home and with old people and she ALWAYS treats everyone the way they would like to be treated and when she sees other nurses not doing thier job she let's them know it!!!

  29. My mom is a PSW. Although she doesn't work at a home and travels to the residence of the clients, she balances multiple clients throughout the day and clients vary on a weekly basis. My mom makes it a point to treat every individual with dignity and provides proper support (physical, mental, and emotional). The whole point of the agency my mom works for, is for health care professionals to tend to clients at the comfort of their own home. But when I was little, I remember my mom taking on a client after hours, unpaid, at our home, just so she could aid the struggling family. Recently a client of hers came back from the hospital and didn't have enough toiletries so she bought some for them on her own accord, on a weekend, while she was spending time with our family. My mom has made such deep connections with her clients that one of them has become her surrogate son. When me and that client were both being hospitalized at the same institution (for seperate reasons), my mom made it a point to go visit him, consequently making me jealous.

    My mom is an example of a what PSW worker is. The people in this video are beyond deplorable and should have no business in this line of work. I'm utterly disgusted by their actions, and hate the fact that we live in the same province. I hope these people are prosecuted to the fullest extent and the residents get more people like my mom.

  30. I’ve worked in nursing homes. Yes this goes on a lot. And head nurse wouldn’t do anything. There’s money in full beds.. beware…

  31. So horrible, and sadly, more common than we may realize. A safer option is hiring a professional in-home caregiver through an agency that fully screens and background checks staff members on an ongoing basis, as well as provides oversight of care: https://totalcareconnections.com/home-care/

  32. Thing is, if you do try to report it as in my home state, the state does poorly at investigating. I tried as a nurse years ago, and the hotline treated me as a criminal when I tried reporting incidents they needed to stop. So, you leave the employ….and eventually leave nursing….you get so disgusted with the powers that be, doing nothing.

  33. I'm not gonna let my beloved parents in a place like this! They stay with me NO objection!

    Btw. This people got fired? Not even getting arrested?

  34. God help me when I get old! I have no family to care for me so I will probably end up in one of these places. I went through enough abuse as a child to take on that crap as an elderly person.

  35. I work in home health. And yes we are understaff. I have like 10 people to see and a second job. So Yea it gets frustrating but I always find compassion and kindness.

  36. If that was my parents being treated like that, guarantee someone would catch these hands. But that wont ever happen because I would NEVER put them in a home.

  37. If its not for this senior residence. You have no job
    Respect them, help them, you will be in their bed and wheel chair some day.πŸ˜ͺ

  38. First of all, they're not giving all the information. It's not always on the caregivers.
    Also, residents will tell family certain things happen when they don't. When Nurses ask about it, it didn't happen but yet to family it did. And it really didn't. They just don't want to be there, they want to be home. Which I don't blame them. However, it stir a lot of trouble. Now….not saying every case is like that. I am a caregiver and I highly support cameras in the rooms. If you are caregiving and doing your job, there's nothing to worry about.
    **However, I have quit a job after two weeks due to the facility beingΒ in piss poor shape.

  39. 16:56 automatically made me nauseated and will probably ruin my sleep for the night. That woman who said that along with the other one witnessing it deserves to rot in hell for saying that. OMG that is inhumane, animal.

  40. Your Democraps allow Corporations that run Nursing homes to count Office personnel that are Licensed Nurses as Floor staff. Leaving therefore at Night 60 patients with 2 CNA'S and 1 License Nurse.( Then when Nurses strike , the Corporations scream " We have the 'best' patient -staff ratio!!!)

  41. Many patients know how to undo alarm systems, that a door has been opened to the outside, to smoke or just because they want to.Even though warned by staff it is toi hot or cold. Most of you oh so horrified by what you think your seeing, I bet NEVER once in your lives tried to fight Lobbyists that pay off the Politicians to allow Medical Corporations to count Office Nurses as Floor staff.

  42. First of all why are y’all putting your loved ones in nursing homes? In my country elderly relatives live in home until they pass away.

  43. This has been a problem for a LONG LONG TIME. This is normal for care facilities. I worked as a CNA for 7 years in the early 90’s and saw TONS of neglect. All I can say is if you have a loved one in a nursing home or a similar facility, BE THERE for them. The people with the strongest family presence had the best care. The staff feared losing their medical or care license and or being fired. If the staff knew that family would show up on a regular basis, that patient was treated A LOT BETTER.
    And a good way to determine the quality of care there is THE SMELL. So many of the places I worked smelled like urine SO BAD. Also, walk the facility, look around. Observe the staff. Show up unexpectedly, look up the reviews. But the biggest thing is the smell. The smell will give it away every time.

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