>>STOKES: Back in 1994 I was in the Seattle
area, and it was one of my first weeks, one of my first installs I was doing.
Walked up to the house and it was, maybe a young, maybe a 25-year-old single mom, and
6, 7-year-old daughter. And we start going through the installation
process, you know, how we are going to do it, and we start talking about where we are
going to put the keypad. And I said I want to put it right here. That way you both have
access to it. And first thing she says is no.
No, don’t do it there. My daughter’s going to get it, she’s going to hit the keypad,
she’s going to bring the fire department out here, I don’t need that.
And we finally convinved here, we’ll put it where you both have access. A couple days
later, after the installation process, she’s cooking dinner. Right, like we all do, and
she’s making spaghetti, and like we all do it’s spaghetti and you taste your sauce, correct?
And she begins to start choking, on one of those pearl onions, and she passes out.
And here is this 7, 8-year-old little girl. At that moment, what she does is she turns
around and she hits that panic button. So a couple days go by, and I’m in the office
in the morning, you know 6:30 morning like we all do and we’re having our coffee and
we’re going through the whole thing, and a pounding on the door, the office door, comes,
and we all look up. And I look out the door and I’m like ‘Oh my
gosh, it’s a customer, what did I do?’ (laughs) you know? And she comes in, and walks straight
by my manager, walks straight by my general manager, and gave me a big hug. And told me
the story. And at that moment, I realized not what we’re doing, but why we’re doing