Alarm System Store Tech Video – DSC Trouble Codes

Alarm System Store Tech Video – DSC Trouble Codes

Hey, Ryan here with I’ve been getting a lot of phone calls recently
with people who own DSC alarm systems and they have a trouble light on their system–orange
triangle, orange LED light. To some people it may appear yellow too. That is a trouble light and I am going to
show you an easy way on how you can figure out what that trouble light is. I’m also going to post a link right below
me which will take you to a PDF file that is a troubleshooting guide for the DSC alarm
systems. I’m going to show you the Power Series hardwired
system, the 1616, 1832, 1864 troubleshooting guide. However, if you have the wireless alarm systems,
the DSC Alexor or the Impassa, this troubleshooting guide will work for that as well. If you have an installation manual, this guide
is in the back of every single installation manual. So let’s go over to my desk. I’ve got a keypad set up. I’ve got the trouble light…couple trouble
lights on it actually and I will show you how to follow through on this guide and figure
out what’s wrong with your alarm system. DSC Power Series Trouble Codes Okay so here I am at my table. I have my troubleshooting guide for the DSC
Power Series Systems and as you can see this is going to tell you how to figure out what
is wrong with your system if you have the orange triangle light or the orange LED light. DSC Power Series Trouble Codes In the beginning, if you can print this off
our webpage, the link was below. You can see that it says, “LCD programmable
message keypad. Press star-two to view trouble condition.” The trouble light will flash. It’s going to display the first trouble condition. You can use the arrow keys to scroll through. If you’ve got a keypad like a 5501 that just
the displays numbers, that will display. Here you can see if light one is displayed,
its service required, you can hit 1 for more information and it’s going to tell you the
numbers or the lights that continue to stay on what the issue is. We have two keypads here. I’ve got my DSC PK5500 fully alpha-programmable
keypad and I have a DSC PK5501 to the right, which is just a fixed English keypad. We have both keypads set up so that way you
can see the difference. DSC Power Series Trouble Codes You can see on both keypads that there is
orange triangle light on, on both of them. And I am going to see what the trouble light
is on these. So if you got the troubleshooting guide, just
look right it. You want to hit star-two and I have a 1 and
3. Well, I look over at my sheet and tells me
to press 1 for more information since I have a 1 up there and it’s going to show me 1 and
2. So under number 1, I see 1 means a low battery
and 2 means bell circuit. That just means I don’t have a siren, I don’t
have a resistor in the bell circuit, and one low battery, I simply do not have a battery
connected to this panel. Or if you do have a battery connected, it’s
time to replace the main control panel alarm battery. I’ll exit all of that, I’ll hit pound couple
times. I’m going to hit star-2 again, and this time
3. And you can see a 3 and if I look over at
my sheet, it says telephone line trouble, which simply means that my system lost the
telephone line. It’s not recognizing a telephone line. This will happen if you’ve got a regular pots
line. A lot of times in the middle of the night,
2:00, 3:00 in the morning, they’ll reset the phone line and your system would detect that
and will start beeping at you too keep that beeping in the middle of the night beep-beep,
beep-beep, which can be very very annoying. So you’ve seen that on the 5501. Move over here to the 5500. If I hit star-two, service required. Hit Star, low battery, arrow keys, I can scroll,
bell circuit. Press the pound to exit. Arrow keys here shows there’s more. Phone line. Press pound to exit. Sometimes you will get a number eight that
pops up. And what eight simply means is loss of time. Usually if you power down your system, you
will not lose any programming. However, you will lose the date and time. So when you power back up, you just have to
set your date and time. That is how simple it is to figure out what
is wrong with your DSC system. Once again, you’ll want to print off one of
these troubleshooting guide. We have it on our website in the knowledge-base
section. Or if you have an installation manual, they
are in the back of every installation manual. This also goes the same for the DSC wireless
systems, the DSC Impassa and the Alexor, any of the systems if you’re working with. Pay close attention to the troubleshooting
guide because if it shows a certain number, it’s going to tell you to press that number
again to see what’s wrong. One of the ones that a lot of people miss
is light number 7 or the number 7 showing which is a wireless device low battery. You actually have to go into that to figure
out which device has a low battery simply by pressing 7 again. The first time you press seven, it’s going
to show you any wireless zones that have a low battery. If you hit seven again, it’s going to show
you any wireless key chain remotes that have a low battery. And if you press seven again, it’s going to
show you any wireless keypads that have a low battery. So you actually have to hit some numbers multiple
times to see what it is. It’s going to break it down to you. But if you follow that troubleshooting guide,
it’s going to make it a lot easier to figure out what is wrong with your system. So as you can see, as long as you have that
guide, it’s going to be fairly easy to figure out what is wrong with your DSC System. If you need replacement parts or anything
like that, feel free to give me a call. Anyone in our tech support or sales support
office will be able to help you out and we’ll get you the stuff that you need to get your
system working again and get that orange trouble light off. Give us a call at 888-811-0727 or check us
out online at Until next time, I’m Ryan with Alarm System Store.

14 Replies to “Alarm System Store Tech Video – DSC Trouble Codes”

  1. We've just posted yet another tech video for DSC on our YouTube channel – Alarm System Store Tech Video – DSC Trouble Codes

  2. Helpful video, thanks. Question, whatexactly  the difference between "phone line" trouble, and "communication" trouble?

  3. i used to have  a phone line hooked up to my alarm. i canceled the phone service and now i get a code 3.   How do i turn off the code 3 permenately?  


  4. This one is wierd.  I have 3 DSC Z823 panels (1 text and 2 regular).  Was beeping with trouble light last night.  Phones off too.  Called Comcast and discovered they erroneously took phone (VOIP) service off our account tonight (long story).  They fixed, rebooted service,etc.  Phones worked again and Alarm System working BUT yellow trouble icon still up (for Communications).  Can something still not be fixed, or can I just turn that icon off somehow?  Do I have to call my security alarm company (Security Alarm Corporation in FL) to get them to do it (they'll charge me $100 just to come out to my home!).  It appears to all be working fine, but that darn icon is still lit which worries me.  Beeping gone, just trouble light saying same thing (Communication).

  5. i am using same system it shows supervisory trouble i cant able to remove that and also timing varies how to fix these issues

  6. Hi Ryan,can you please send me the drawing diagram and programming how to connect and program the dsc hardwired external siren and strobe using the pgm or relay.My email is [email protected] Thanks,Melody.

  7. Hello ryan I currently owned the house and it has dsc alarm system when I open and close the doors and windows it makes sound we didn’t get the manual to put the code stuff like so how am gonna put the code on it can u help me please thank u

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